Refund policy
Return and Refund Policy — EMANUELA BOROK
Europe (European Union)
In accordance with applicable legal provisions, the Customer has 14 days from receipt of the Product to exercise their right of withdrawal with the Seller, without having to justify any reason or pay any penalty.
Step 1 — Notify the return: Contact us within this 14-day period at contact@emanuelaborok.com to inform us of your decision to return, by sending the withdrawal form by email
Step 2 — Send the package back: If your return is accepted, you have 8 business days from our agreement to return the Product to us, in its original and complete condition (packaging, accessories, instructions…), accompanied by the purchase invoice.
Damaged, soiled or incomplete products will not be accepted. Return shipping costs are the customer's responsibility. We decline all liability in case of loss or damage during return.
Once the item is received and validated by us, we will offer you the choice of an exchange or a full refund, processed within 14 days.
Please note that the processing and display of the refund by your bank or credit card company may take some time. If more than 15 business days have passed since your return was approved, please contact us at contact@emanuelaborok.com.
Reporting a defective or damaged item: Any defect or damage must be reported within 48 hours of receipt at contact@emanuelaborok.com, accompanied by photos of the packaging upon opening and of the item from several angles. No claim will be accepted beyond this deadline or for an item that has been worn, washed, or had its tags removed.
Items excluded from the right of withdrawal:
- Personalised or custom-made items
- Unsealed items for hygiene reasons (underwear, swimwear)
Rest of the World (outside Europe)
Due to the made-to-order nature of our products, we accept returns with exchanges or store credit for size or change-of-mind reasons.
If your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at contact@emanuelaborok.com with your order number and photos of the issue.
Approved cases may be eligible for a replacement or a refund.
⚠️ Note on fur jackets: Feel free to contact us at contact@emanuelaborok.com before placing your order for any sizing advice. We will be happy to assist you.
Please check sizes carefully before placing your order.